By purchasing a package, you are agreeing to the terms and conditions stated below:
All Ascend Cycle packages are non-refundable, non-transferrable and the unlimited package/contract cannot be shared. All packages and contracts are effective as of the date of purchase. To cancel a contract, we require a 30 day advanced notification via email. Please make note of class/package expiration dates - extension requests will not be honored. Prices are subject to change at any time.
Please make note of our cancelation and no show policy. A no-show or late cancel for any class will result in a $10 fee for unlimited contracts or a forfeiture of a class for class-packages. You may book a class at any time until the class starts, but we recommend advanced booking to secure your bike. If you do need to cancel your reservation, you may do so without penalty up to 8 hours before the scheduled class time. Any cancelation within 8 hour of the scheduled class time will result in a late cancel/no show fee. We appreciate if you inform the studio in advance if you are unable to make it to class. This policy is only waived during inclement weather, according to the inclement weather policy.